Track My Order FAQs

What Is Your Order Shipping & Tracking Process?

Order tracking and  tracking numbers will be provided once the items are picked up from our store by the carrier.
Once your order is confirmed and paid via E-Commerce On-Line Purchasing and you wish to have the products shipped to your destination you will:

• Contact us directly to provide all necessary shipping information

• You will be responsible for the shipping cost based on your final destination

• We will provide you with our valuable shipping sources who can even deliver overnight to any district in Dhaka and vicinity.

• Once we have packaged and boxed the product safely, we will get a shipping notice and forward this to your attention. All products will be picked up at Dogpatch Music store.

 

Will I get an Automated Tracking Shipment Number?

• Yes. You will receive an automated email from the shipping/freight provider as soon as they picked up the item with your tracking link and tracking number. 

 

How Soon Will I Get a Tracking Number?

• The tracking link will not appear with the tracking information until your product has been collected by the courier/shipper. This usually happens within the same day or next day.

• Please note that we do not control the tracking number from the shipper/courier but expect to see se tracking progress within 24 hours of your product being pick up from the store.

• For orders going overnight with our freight providers –once your order has been dispatched, you will receive your tracking details in an email from our Customer Service team.

• If there is still no tracking progress showing after 24 hours please call us at International +880 1732 959 934  and Domestic 1732 959 934.